May 10, 2024

Congressman Blake Moore’s Office Named a Finalist for Congressional Constituent Service Award

WASHINGTON – The office of Congressman Blake Moore has been named a finalist for the Congressional Management Foundation’s (CMF) Democracy Award for Constituent Service, recognizing their top-notch constituent services program that serves Utah’s First District. Congressman Moore’s office is being commended for their regular in-person and telephone town halls, staff-led mobile office hours, weekly e-newsletter, casework protocol, and much more. 

“Since my first day in office, I have held the motto: No one in Washington ever voted for me. My constituents elected me to this role, and serving and representing them in Congress is my first priority,” said Congressman Blake Moore. “Everything my team and I do connects back to our constituents, and we put a strong emphasis on getting out into communities, engaging with Utahns to help with their questions and casework, and going above and beyond to be a resource and provide seamless services and experiences. The lion’s share of this is work is done by my team members, both in Ogden and Washington, and should we be selected as the winner, it would be because of their hard work. We are honored to be a finalist for this Democracy Award, and I thank my team for their service to the First District and to the constituents who trust us with their casework and participate in our events.”

“As a Democracy Award finalist, the Rep. Moore office is clearly one of the best in Congress,” said Bradford Fitch, President and CEO of the Congressional Management Foundation. “This designation demonstrates that Rep. Moore has made a significant commitment to being the best public servant for his constituents. Rep. Moore and his staff are to be congratulated for not only being a model for his colleagues in Congress, but for helping to restore trust and faith that our democratic institutions can work.”

CMF cited the following as reasons for selecting Rep. Moore as finalist for this award:

“Whether through the weekly e-newsletter, town halls, or mobile office hours, the office of Representative Blake Moore prides itself on its efficient operations and effective casework management. With a 27-page casework manual accessible to all members of the team, the office maintains efficiency through communicating casework updates in the team's weekly internal all-staff report. The team also reviews casework procedures with all new staff during the onboarding process so every staff member understands how to manage caseload and ways to increase efficiency while maintaining quality. Rep. Moore hosts regular tele-town halls (every 1-2 months) to call constituents, provide legislative updates, and take questions. Rep. Moore also hosts a series of in-person town halls - so far in 2024, he's hosted 9 - which is a great way for the office to hear constituent success stories and learn how they can better assist constituents. Additionally, the office conducts routine mobile office hours - already 5 this year - to ensure individuals have access to their congressional office and services in their own communities. Recently, the office worked with the Utah delegation and the State Department to hold the largest on-site passport acceptance event in State Department history with five locations in five days around the state. In 2023, the office conducted 4,480 meetings with constituents and stakeholders, completed 1,283 casework cases, held 11 virtual and in-person town halls, sent 45 weekly e-newsletters, and hosted 9 mobile office hours.”

The Congressional Management Foundation’s Democracy Awards recognize non-legislative achievement and performance in congressional offices in the following categories: Constituent Service, Constituent Accountability and Accessibility, “Life in Congress” Workplace Environment, and Innovation and Modernization. Two winners for each category—one Republican and one Democrat—will be announced in July.

To learn more about CMF’s methodology and mission, click here. To learn how Congressman Moore’s office can serve you, click here.